Privacy Policy
Introduction
This Privacy Policy explains how SHΞV collects, uses, processes, and discloses your information across SHΞV's design services platform. SHΞV is committed to protecting your privacy and ensuring transparency in our data practices.
Information you provide
Personal Information
When you engage SHΞV's services, SHΞV collects personal information including your name and contact details, email address, phone number, billing address, payment information, and company details where applicable. This information is necessary to provide services and maintain our business relationship.
Project Information
Throughout our working relationship, SHΞV collects and stores project-related information including brand assets and guidelines, project briefs and requirements, feedback and communications, design preferences, and all client-supplied content and materials. This information is essential for delivering the design services you request.
How your information is used
Service Delivery
SHΞV uses your information primarily to deliver the services you've requested. This includes processing design requests, handling project communications, delivering completed work, processing payments, and providing customer support. Your information enables SHΞV to fulfill contractual obligations and provide high-quality design services.
Communication
SHΞV uses your contact information to send service and project status updates. These communications keep you informed about your projects and SHΞV's services.
Data storage and security
Data storage
Your data is stored using secure cloud storage providers with industry-standard encryption. SHΞV conducts regular security audits to ensure data integrity. SHΞV's secure backup systems ensure your data is protected against loss while maintaining confidentiality.
Data retention
SHΞV retains active client data throughout your service period with SHΞV. Archived data is kept for 10 years after project completion for reference and legal purposes. Financial records are retained as required by law. You have the option to request data deletion at any time, subject to our legal obligations.
Information sharing
Third-Party Service Providers
SHΞV works with carefully selected third-party service providers to deliver our services. These include payment processors for secure transaction handling, cloud storage services for file management, and email service providers for communications. All third-party providers are bound by strict confidentiality agreements.
Legal Requirements
SHΞV may disclose your information when required by law, including in response to court orders, legal obligations, government requests, to protect SHΞV's rights, or to enforce SHΞV's terms of service. SHΞV will notify you of such disclosures when legally permitted to do so.
Your rights and choices
Access Rights
You have the right to view your personal data, request copies of your information, update your information as needed, correct any inaccuracies, and download your data in a portable format. SHΞV will respond to such requests within the timeframes required by applicable law.
Control Options
You maintain control over your data through various options including submitting data removal requests. These controls ensure you can manage how SHΞV uses your information.
Changes to privacy policy
SHΞV reserves the right to update this policy as needed to reflect changes in SHΞV's practices or legal requirements. SHΞV will provide notice of material changes via email notification when possible, with at least 30-day notice for significant modifications. Your continued use of SHΞV's services after such changes implies acceptance of the updated policy.
By using SHΞV's services, you acknowledge that you have read and understood this Privacy Policy and agree to SHΞV's data practices as described herein.